Frequently Asked Questions

Who operates Beauty Empire Chicago?

Beauty Empire Chicago is operated by Beauty Empires Chicagos I LLC, a beauty-supply retailer in Chicago, Illinois.

Where is Beauty Empire Chicago located?

Our store is at 7627 S Ashland Ave, Chicago, IL 60620, United States.

Can I shop in store?

Yes. Beauty Empire Chicago is a physical beauty-supply store and you are welcome to shop with us in person.

Can I shop online?

Yes. Our online catalog contains products currently available through the website. Online availability may differ from in-store inventory. You can contact us any time to ask about a product.

What products do you sell?

We sell beauty, hair and personal-care products, including wigs, hair extensions, hair bundles, braiding hair, hair care, cosmetics, beauty accessories.

Do you offer local pickup?

Yes. Local pickup is available at our Chicago store, and you can choose it instead of shipping at checkout.

Where is local pickup located?

Local pickup is available at 7627 S Ashland Ave, Chicago, IL 60620.

What is the processing time?

Orders are generally processed within 2 business days. This is order handling time and is not the total delivery time.

What shipping method do you offer?

We offer standard shipping. Standard shipping is available within the United States, and delivery timing depends on the destination and carrier transit time.

How much does shipping cost?

Orders over $50.00 qualify for free standard shipping. Orders of $50.00 or less have a $4.99 standard shipping charge.

When is shipping free?

Orders over $50 qualify for free standard shipping.

Do you ship internationally?

Shipping destinations are currently within the United States.

How can I ask about product availability?

Call us at +1 773-966-4008 or email help@BeautyEmpireChicago.com and we will check what we have in store.

How can I contact you about an order?

Contact us at help@BeautyEmpireChicago.com or +1 773-966-4008 with your order number and we will help.

How do I request a cancellation?

Contact us as soon as possible after placing the order at help@BeautyEmpireChicago.com or +1 773-966-4008. A cancellation may not be possible once an order has entered processing or shipment.

What is the return window?

Eligible items may be returned within 30 days of delivery, or within 30 days of purchase for in-store sales.

Which items cannot be returned?

Final-sale and clearance merchandise, opened or used cosmetics and personal-care products, and hair extensions, wigs or bundles that have been worn, altered, cut, colored, installed or removed from their original packaging cannot be returned. Items must come back unused and in resalable condition with original packaging and tags where applicable.

Who pays for return shipping?

For a standard customer-requested return, the customer is responsible for return shipping. If an item arrives incorrect, damaged or defective, Beauty Empire Chicago reviews the issue and determines the appropriate resolution.

How long do refunds take?

After an eligible return is received and approved, refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit to your account.

Where can I find the return policy?

Our returns and refunds policy is on the Returns & Refunds page. Eligible items may be returned within 30 days of delivery, or within 30 days of purchase for in-store sales.

How do I pay for an online order?

Online card payment is not connected on this website yet. Submit your order request at checkout and we will contact you to take payment by phone, or you can pay when you collect at the store.

Where can I find the shipping policy?

Our full shipping policy, including handling time, charges and delay handling, is on the Shipping page.

Beauty Empire Chicago is operated by Beauty Empires Chicagos I LLC. Full details are in our shipping policy, returns & refunds policy and cancellation policy. Still need help? Contact us.