Returns & Refunds

Returns can be requested by the customer who placed the order with Beauty Empire Chicago, using the order number and the email address or phone number on the order.

Eligible items may be returned within 30 days of delivery, or within 30 days of purchase for in-store sales.

Eligible merchandise must be unused and in resalable condition, with original packaging, tags and accessories where applicable.

The following items are sold as final sale and cannot be returned:

• Items clearly marked “Final Sale”
• Clearance and final-sale merchandise
• Opened or used cosmetics and personal-care products
• Products that have been worn, altered, cut, colored, installed, or otherwise used
• Hair extensions, wigs, bundles or similar hair products that have been worn, altered, cut, colored, installed, or removed from their original packaging
• Products returned without the required original packaging, tags or accessories where applicable

Eligible merchandise must be unused and in resalable condition, with original packaging/tags where applicable, together with proof of purchase such as your order number or receipt.

Contact us before sending anything back:

help@BeautyEmpireChicago.com
+1 773-966-4008

Please include:

• Your name
• Your order number
• The product and option you are returning
• The reason for the return
• Photographs, if the product is damaged, defective or incorrect

We reply with return instructions and the return address. Returns brought to our Chicago store in person are also accepted.

For a standard customer-requested return, the customer is responsible for return shipping. If an item arrives incorrect, damaged or defective, Beauty Empire Chicago reviews the issue and determines the appropriate resolution.

Where an eligible item is being returned we will offer an exchange if we have the replacement in stock; otherwise we issue a refund.

Approved refunds are issued to the original payment method used for the order. In-store purchases are refunded by the same method used to pay.

After an eligible return is received and approved, refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit to your account.

If a product arrives damaged, defective or is not what you ordered, contact us with your order number and photographs of the product and packaging. We will replace the item or refund it, including any shipping you paid on that item, and we cover the cost of sending it back.

To cancel an order before it ships, see our cancellation policy.